Radiant Transit Frequently Asked Questions (FAQs)

What are your hours of operation?


We operate 24/7, including holidays.


How do I get a quote or book transportation?


The fastest and easiest way to quote or book transportation is to do so via our online system. Simply fill out the form and we will respond as soon as possible. You may also call us at 305-467-5459, especially for more complex requests. 


What is your service area?


We serve Miami and the surrounding area, which includes but is not limited to Miami, Miami Beach, Miami Gardens, West Palm Beach, Hollywood, Ft. Lauderdale, Pompano Beach, Pembroke Pines, Davie, Boca Raton, Sunrise, Plantation, Deerfield Beach, Boynton Beach, Delray Beach, Lauderhill, Weston, Parkland, Aventura, Homestead, Hialeah, and Coral Gables. If you don’t see your area on this list, please call us to confirm whether or not we serve your area before making a reservation. 


How can I trust that my driver will be on time and know where he/she is going?


Radiant Transit operates with only the fastest and highest quality of technology in our office and in our vehicles. Our system uses live GPS and is programmed to choose the best routes possible based on current traffic and weather conditions.


Do you track flights? What happens if my flight is early, delayed or cancelled?


Yes, we track flights. If your outbound flight is delayed for 30 minutes or more, we ask if you would like to delay your pick-up to the airport (if you provided your flight information). Incoming flight information is required so that we can adjust your scheduled pick-up time accordingly. If your flight is early or late, our driver will be ready to serve your transportation needs. If your flight is cancelled and you provided flight details in your reservation, we can automatically cancel your reservation at no charge to you.


Where will my driver meet me at the airport?


We meet all passengers inside the airport terminal. If you provided your mobile phone number when completing your reservation, you will receive a text from our driver when your plane lands. Our driver will meet you at the bottom of the escalator in baggage claim. Our driver will also have a pad displaying your name.


Will my driver assist with luggage?


We are happy to assist with your luggage! At the airport, we handle your luggage from the terminal to the car, which will be parked in the VIP parking area just outside the terminal. If we are picking up or dropping off at a business or home, our driver can assist with your luggage as long as the driver remains within sight of the vehicle.


How/When do I pay for my reservation?


When you create an account by making a reservation, your credit card information will be collected and stored in your account. Your card will be charged at the time of your transportation. Your credit card information is stored in your account for future use. Our entire website is SSL encrypted, guaranteeing safe exchange of information.


How far in advance should I book a reservation?


Our online reservation system requires a 12-hour advanced booking. If you have an immediate need for transportation, please call us directly at 305-467-5459. Please be advised that we may not be able to accommodate last-minute reservations.


Do you take toll roads? Are tolls an additional fee?


Your driver will determine the fastest route available and will take it whether it includes tolls or not. Any toll costs are absorbed as a cost to the company and will not be added to your rate.


Do you have baby/infant/toddler seats available?


We do not offer infant seats, but you are more than welcome to install your own infant seat before your ride. Please also be advised that service to families with children deemed unruly or destructive of our vehicles may be discontinued without refund.


Is consumption of alcohol allowed in your vehicles?


Alcoholic beverages may be consumed in the back seat(s) of our vehicles. Per US law, you must be 21 years of age or older to consume alcoholic beverages. No alcoholic beverages are allowed in the front seating area where your driver is located. Please drink responsibly to avoid termination of service and/or cleaning charge.


How do you ensure my safety?


Safety is an integral part of our identity at Radiant Transit. All of our drivers have passed in-depth background checks and safety tests. We purchase vehicles that are noted for safety. We replace tires before they achieve minimum tread depth because newer tires provide both better ride comfort and increased safety. Please contact us directly if you have specific safety concerns.

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